Politique de remboursement

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Discounted leather poufs are eligible for this 30-day return policy. This includes Atlas Classic Leather Pouf, Riad Prestige Leather Pouf and Majorelle Colour Leather Pouf purchased at the displayed sale price or with an automatic multi-pouf discount, subject to the return conditions below.

To be eligible for a return, the item must be in the same condition in which it was received, unused, unworn, with all original tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase.

To request a return, contact Contact@zarabia.co. If accepted, we will provide instructions explaining how and where to send the item. Where applicable, we will also provide a return shipping label. Items returned without prior authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order as soon as it is delivered. Contact us immediately if your item arrives damaged or defective, or if you receive an incorrect item. We will review the issue and work with you to provide an appropriate solution. We may ask for photographs, videos or other supporting information.

Non-returnable items

Certain items cannot be returned, including custom-made, personalized or special-order products; perishable goods; personal care products; hazardous materials; flammable liquids or gases; gift cards; and other sale or clearance items except the three leather poufs named above. Contact us before ordering if you have a question about a product's eligibility.

Exchanges

The fastest way to receive a replacement item is to return the original item. Once the return has been accepted, you may place a separate order for the new item.

European Union 14-day cooling-off period

If an order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws. The item must be returned in the same condition in which it was received, unused, unworn, with all original tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase. This right does not normally apply to custom-made, personalized or specially commissioned products.

Refunds

We will notify you once your return has been received and inspected and inform you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank, card provider or payment processor may require additional time to display the refund. If more than 15 business days have passed since your refund was approved, contact Contact@zarabia.co.